Returns and Refunds Policy

At Jace Sync, we are committed to ensuring customer satisfaction with every purchase. Please read our return and refund policy carefully before placing your order.

1. Return Eligibility

We accept returns only in the case of defective, damaged, or incorrect items. Items must meet the following conditions to be eligible for return:

• The item must be unused and in its original packaging

• You must notify us within 48 hours of delivery

• Proof of the issue (clear photos or video) must be provided

2. Return Request Process

To request a return, follow these steps:

1. Email us at [email protected] within 48 hours of receiving your order.

2. Provide the following information:

   • Full Name

   • Order Number

   • Reason for Return

   • Attach photo/video proof of the issue

Our team will review your request within 2 business days and respond with further instructions.

3. Pickup or Drop-Off

If your return is approved, we will arrange a pickup through our delivery partner or provide a drop-off address. Items must be returned within 7 days of approval.

4. Refund Policy

Once the returned item is received and inspected:

• If the issue is confirmed, a full refund will be processed

• Refunds will be made in cash only at the time of item pickup or through a mutually agreed method

• Refunds will be issued within 7 business days after return confirmation

5. Non-Returnable Items

We do not accept returns for:

• Items reported after 48 hours of delivery

• Items damaged due to misuse or mishandling

• Items returned without prior approval

6. Contact Us

For all return or refund-related queries, please contact:
📧 [email protected]